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Relationship Banker

Industry: Financial Services

A Relationship Banker is responsible for delivering exceptional financial services by building strong customer relationships, understanding their financial needs, and offering tailored solutions. This role involves engaging with clients through various channels, including in-person, phone, and digital interactions, to ensure a seamless and positive banking experience.

 

Moderate

Reskilling Potential

The reskilling potential is moderate due to tasks like transaction processing and compliance management being highly automatable, while relationship building and teamwork are less automatable.

 

 

High

Upskilling Potential

The upskilling potential is high as AI can support tasks such as personalized client engagement, opportunity identification, and team collaboration, enhancing the relationship banker's capabilities.

Guild Transform's job and task analysis is intended for illustrative purposes only, and you should not rely on any outputs for your decision making processes. Guild hereby disclaims any and all warranties, express or implied, and any and all liability, arising out of or in connection with Guild Transform’s analysis.

Top skilling recommendations

  • Artificial Intelligence (AI) Foundations Badge

    AI Fundamentals

    By completing the Artificial Intelligence (AI) Foundations Badge, Relationship Bankers can enhance client engagement, streamline transaction processing, and identify opportunities for personalized financial solutions.

  • Applying AI in Customer Service Certificate

    AI in Practice

    By completing the Applying AI in Customer Service Certificate, Relationship Bankers can automate transaction processing, personalize client interactions, and enhance compliance accuracy using AI tools.

  • Reskill to New Skilled Role

    Reskill

    Reskilling recommendations depend on your company's unique needs. Partner with Guild to pinpoint the right talent paths and destination roles for your employees.

Task Analysis

Descriptions Percent Time AI Automation Score AI Augmentation Score
Engage clients in meaningful conversations to understand their financial needs and offer personalized solutions. 20% Low High to Very High
Accurately process transactions including deposits, withdrawals, payments, and other banking services while adhering to all regulatory and policy guidelines. 15% Very High Moderate
Develop and maintain long-lasting relationships with clients by understanding their financial objectives and proactively offering solutions. 15% Very Low to Low High to Very High
Educate clients on a wide range of banking products and services, including digital tools such as mobile apps, online banking, and ATMs. 10% Moderate Moderate to High
Identify opportunities to introduce clients to additional financial products and services, including small business solutions, lending, and investment options. 10% Low High to Very High
Follow established procedures to ensure accuracy and compliance with all banking regulations. Manage cash handling responsibilities effectively. 10% Moderate to High High
Work closely with branch colleagues and specialists to deliver a seamless client experience. Participate in team initiatives and contribute to branch goals. 10% Very Low to Low High to Very High
Assist with client inquiries, resolve issues, and ensure a positive experience through effective communication and problem-solving. 10% Low High to Very High

How did we calculate these insights?

Guild trained Guild Transform to understand the jobs of the world, built through understanding the tasks that people complete in their work. With this context, Transform can then understand the impact of AI on those tasks, including:

  • The level of automation - will AI be able to handle this task on its own

  • The level of augmentation - will AI help a human do this task more efficiently

Transform reviews these insights and can quantify future skilling needs for roles. When a role will experience substantial automation, this is a great opportunity to reskill individuals in specific jobs into other occupations inside the company. When a role will experience substantial augmentation, it's critical for business leaders to offer AI upskilling opportunities so their employees can harness the power of this technology and apply it to their day-to-day responsibilities.