Most workforces are already diverse – but most of the diversity is concentrated in one population.
Want a diverse workforce? Chances are you already have one, but the majority of your diversity lives in one population: your frontline workforce.
As an inclusive employer, you must recognize that your workers are starting from very different points in their educational and career journeys.
In our recent article on the “owning your own development” fallacy, our head of career mobility reminds employers that not all of your employees had:
The financial means to attend college
Or parents with who attended college
Or a personal or professional mentor to lean on
To foster more diversity at every level of leadership, we need to come to terms with the challenges facing our employees today – and do our best to remove barriers where possible.
The top 5 challenges facing career mobility in corporations today
A number of challenges stand in the way of skilling your employees at scale. We call them out this chapter, and then offer specific strategies to address them in the next chapters.
1. Educational restraints
The challenge? The “bachelor degree” job requirement has posed a challenge to career mobility for decades.
Many American workers have not had the opportunity to attend higher education for any number of reasons – most commonly due to financial and time restraints (our next two obstacles).
At Guild, we have heard so many stories from the frontline of individuals who:
Became primary caregivers at a young age, to other siblings or their own children
Have to start paying bills out of high school
Go into debt trying to complete a degree
Degrees should not be a barrier to entry, and cannot be in a tight labor market.
The solution? First, diversify hiring practices to remove degree requirements where necessary and actually look for skills instead.
Second, build up relationships between employers and higher education so employees can pursue education (if they choose) to grow into new roles. See chapter 3 for more strategies.
“JP Morgan Chase recently rolled out the Guild program and I had to take advantage of it. Being a single mom and just one income in the household, I felt like getting more education, getting more skill sets was gonna help me be able to provide for myself and son and continue to have the lifestyle that we want and even better.”
Keisha Owens, Send Us Feedback Analyst at JP Morgan Chase
2. Financial restraints
The challenge? As mentioned above, the financial barrier to education – whether that’s a bachelor’s degree, certificate, bootcamp, nursing school, etc. – has always held talent back from reaching their full potential.
For employers, shelling out expensive master’s degrees for “high-potential” employees has been the status quo for some years, and some capped amount of tuition reimbursement has been available for broader populations… but what about the employees who can’t afford to pay for tuition up-front?
Or risk their entire savings for a course they may not be able to complete (and consequently may not be reimbursed for)?
Solution? Tuition-free education and skilling for all employees creates a pipeline into open roles. See chapter 3 for more details.
"[School] is something that would not have happened had I not had the financial help that Walmart brings."
Richard, a Black associate at Walmart & a Guild learner
3. Time restraints
The challenge? Employees seeking career mobility are usually adults who already have full time jobs and often substantial caregiving responsibilities.
In other words, time is a commodity that cannot be underestimated. For many Americans who work more than one job, there is very little time and energy left over to work on professional development or pursue new educational endeavors.
Employers who want to build cultures of opportunity need to consider the time restraints of the workers they are trying to develop, and offer benefits that are conducive to learning and growth.
Solution? Flexible working schedules that allow for learning during work hours, and education programs suited to working adults. See chapter 3 for more details.
“[My employer] is really big on growth and growth at your own pace… I can sacrifice some hours of my week to better myself on [my company's] dime and then know that I have a job still at [my employer]. I mean, it's kind of a no-brainer.”
Guild healthcare member gaining skills and credentials through their fully-funded tuition RN to BSN program
4. Support restraints
The challenge? Employees are real people with real jobs (sometimes multiple jobs), juggling childcare, household duties, and sometimes other caregiving responsibilities.
A new study shows that 69% of Americans in urban areas live paycheck to paycheck.
Unsurprisingly, going back to school as an adult or pursuing a new career path can come with its own stigmas and insecurities. It is often a very emotional decision for your employees.
Solution? Dedicated coaching and mentorship, to have someone in their corner cheering them on and getting them to the next milestone in their career. More on this in chapter 3.
“Guild made it easy to apply and to keep track of everything – that's when I felt confident enough that this was the step I wanted to take. When I basically had the help of Guild. ‘Cause I couldn't do it without them, honestly. I feel like there was no way for me to stay on top of that checklist if I had no guidance. I'm jumping into something that I don't know, that's unfamiliar territory.”
Administrative healthcare employee at a Guild partner who completed a Frontline Manager Leadership Program and is now pursuing a BS in Nursing
5. Visibility and data restraints
The challenge? In general, employers (particularly large employers) have a hard time monitoring and mobilizing employees that are taking advantage of professional development opportunities.
In our experience, employers that offer tuition reimbursement as a benefit to drive professional growth see very low adoption rates (due to the financial restraints listed above).
But that's not all.
They are also typically not notified by the employee or the academic institution when an employee has completed a degree or a course.
In short, this lack of visibility into the employee experience stops employers from understanding which individuals are actively seeking career growth.
In short, this lack of visibility into the employee experience stops employers from understanding which individuals are actively seeking career growth.
Solution? Real-time visibility into employee progress for managers.
For Guild partners with employees enrolled in one of our Guild Learning Marketplace programs, your HR team can get visibility into which employees are currently enrolled in or are close to completing a program (degree, certificate, or other).
This can help your talent and recruitment teams pinpoint which individuals to reach out to for new job opportunities. See chapter 4 for more on data collection.