For every hour the average physician has face time with their patients, they spend nearly double that doing administrative busywork like entering data into electronic medical records. It’s something clinicians at Washington-based health care system Providence know all too well—and it’s a heavy load the organization has been working to ease with the help of artificial intelligence.
The reduction in routine work due to AI means caregivers and clinicians can spend more effort on patients and on developing skills to further advance their careers. But it has also hastened the need to reskill or upskill workers. That’s one reason why businesses that thrive in the face of accelerating change will be those that not only invest in AI, but also in growing and fostering internal talent.
“One of our mantras is that technology should make work more human in health care,” says Greg Till, Providence’s chief people officer. “We see endless potential in how it can provide a better experience for our caregivers, which in turn provides a better experience for our patients.”
With the adoption of AI-driven voice recognition technology, Providence’s providers are now able to fill in records via voice command, saving precious time and energy and enabling them to allocate more hours to giving quality care to patients.
Growing Talent From Within
Businesses in general are increasingly adopting AI and other automation technologies to help boost efficiency, augment human skills and drive revenue growth. Research from PwC forecasts that AI could add up to $15.7 trillion to gross domestic products globally by 2030.
But while the technology brings ample opportunities, businesses must also recognize the need for a people-driven approach to implementation—one that builds trust, confidence and a shared sense of purpose. In a survey by the workforce-focused nonprofit Jobs for the Future, more than half of employees believe new skills are needed to prepare for AI and life in an evolving workplace.
“People’s jobs are materially going to change,” says Bijal Shah, CEO of Guild, an education and skilling provider that delivers internal talent mobility for employers. “Knowing that your organization has a ton of potential—and being able to harness it by providing employees with the right opportunities—will mean that you accelerate the transformation of your workforce.”
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